"Snapdeal Customer Care Complaint Experience"
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Snapdeal's (Snapdeal.com) vision is to create India's most impact full digital e-commerce ecosystem that creates life-changing experiences for buyers and sellers.
its very bad experience with snapdeal second time . i ordered Gm enterprises 54 key electronic piano with stereo, adapter and mic (3) . but mic not received. LCD display is not working , some noise is coming . order no. 10395544002. delivery boy taken amount . i put request return product . now snapdeal staff started drama . we unable pick up return . u send by national courier . how can pay the charges . and send scan copies of courier . now they are saying courier charges will send through SD CASH . WHAT IS SDCASH they are business gameing with customers they hold custmoer money again custmoer have purchage products . this is my second experience . SNAPDEAL at least doest not check product its working properly are not .
ReplyDeleteU can order cash on delivery products and fool them by not taking them. Snapdeal will get a lesson.
Deletei will not get my refund on snapdeal ..................mene product vapas kiya lekin
ReplyDeleteuska refund 1 month ho gya h ab tak ni aya
i want a warranty card for my phone.... the customer care ask me to show the bill...9796117222 plzz
ReplyDeleteSnapdeal is the worst company
ReplyDeletei had ordered a karbon aura 8gb model
thing is its sim card slot , memory slot is not working
i had called them many times but they are not sending their technicians to check the phone
kindly please come and take it
Its very bad deal snap deal i place a oder for remote plane but i didnt wrk since i buy
ReplyDeleteNd their is no qurey about that they take money nd didnt responce back
Thnks i hope u will contact us
9990484063
New delhi
i have purchased LENOVO VIBE X-2 32GB white with free charging case .
ReplyDeletei have received only mobile but still i have not revived FREE CHARGING CASE. i have called several times to snapdeal customer care No they are telling will rectified and we get back to you . this word one word saying whenever i am calling . even i have shared my order summery screenshot it was showing clearly FREE CHARGING CASE ( my order id is 11426126601 ) why its cheating to customers . yesterday 02 03 2016 i have called and i have spoken with authority manager he also said same we will check and get back to you by tomorrow by EOD 6.00pm . now snapdeal persons blocked my call ( i am getting auto ans due to technical issues we could not able to connect your call) this is the way of snap deal service .???????????????
Regards
Nagesh
7204179900
My order ID is 11965042480 dt. 25.2.2016.
ReplyDeleteIt is not possible to contact Snapdeal. The No. 09212692126 is an auto reply phone where we can not opt for our grievance' option & the e-mail ID: help@snapdeal.com has been closed by the company. Now it is totally impossible to contact them. This type of problem is not there with any other on line shopping company. I have started doubting about this company's credentials, I have received my ordered product properly though. However it seems that the company does not keep any channel open to take note of any grievance other than the options given in their "Customers Help" system. I hope the Company would go through my comment & would contact me to find out my grievance.
Very bad service from snapdeal last two times we purchaged led bulb n today s mobile hand set but found both times wrong product
ReplyDeleteWe share today rec. Worng product like hand set ok but battery wrong. As req. Or in set shown 1800 mAh battery n rec.850mAh battery
Poor pakers.
AK Pandey
3rd class company hai snapdeal, Jo product book kiya vo deliver hua nahi, or inki side par show ho raha hai product deliver ho gaya hain, thank you god Maine online payment nahi kari
ReplyDeleteWhat the hell....I want to return my order [item code.AC888027....and my order number is 12341088721...but whenever I call on customer care number .it says we r not getting you n call again.....yaar again n again I m pressing 3 to return my product...but it's not working.......not satisfied with the product and company too.
ReplyDeleteBro Snapdeal is a big fraud.he is cheating d ppl..same problem m also facing...I have got defective redme note 3 from Snapdeal..I have initiated for return also...but they r not responding at all....
DeleteI purchased a stabilizer on snapdeal. when it was delivered, I found it is damaged and I was said that they are unable to pick up return so that I should send by national courier.
ReplyDeleteAs my product is about 3 kg, I had to pay Rs.767 as courier charge. I also informed the same to snapdeal and requested them to make arrangement to pick up the product.
But they said that it is not an issue and I can receive the money by uploading the copy of courier bill.
However, I didnt get any response from snapdeal regarding the payment for courier charges even after 5-6 days.
I send mail many times but no response.
I never recommend snapdeal to any of my friends.
Dear Sir, I have returned the product with Order ID: 12364450422 Reference no: 21552568 but still i have not got my money back since one month. Kindly return my money back.
ReplyDeleteAshwani
9876964064
I am really frustrated with the service of snapdeal. I have ordered a headphone on 23rd april, still this is on the way. constantly showing the status in transit. i don't know what is in transit?????????/ this the status of online shopping in india,,,,,,,,,,,,,
ReplyDeleteI had already paid the amount for the order no.13153998507 from free charge amount but the delivery boy collect the full amount from my roommate when I was not in the room.
ReplyDeleteIts very bad experience.i hav order a cream but not yet delivered.
ReplyDeletemaine 9/22/1015 m iball slide tablet liya tha. but now due to some problem such that battery problem, not charging.
ReplyDeleteI ordered and received the item Body Gym Air Bike Bga 2001 but so far installation has done. But no call from snapdeal nor call from installation department. Kindly help me in this regard. Dr. sivaraju
ReplyDeletemy order id 13291858934 for Body Gym Air Bike Bga 2001 so far for installation purposes no one has called me. kindly help me to install my body gym air bike bga 2001. Dr.sivaraju
ReplyDeleteI have bad experience with snap deal shopping.courier partner also making fool.my order still not delivered.
ReplyDeleterawata66@gmail.com
Dear Archana Rawat,
DeleteThanks for reaching out to us. Kindly share your order id or complaint number with us at writetous@snapdeal.com so that our team may assist with your concern.
Regards,
Team Snapdeal
i have a problem with my return amount i complianed so many times through mail but there is no proper response very poor customer support and waste company
DeleteNo proper customer care number. Totally junk service.
ReplyDeleteDear Customer,
DeleteThanks for reaching out to us. Kindly share your order id or complaint number with us at writetous@snapdeal.com so that our team may assist with your concern.
Regards,
Team Snapdeal
very bad experience with snapdeal, no possibility to contact the backened support, felt helpless and pathetic. in this new generation snapdeal is working as a snail.... am frustrated with the order number 13593203180. IVR is pathetic, nonsense no option to speak to human was trying from past 6 hours am helpless to give disguisting feedback to the snapdeal. I know this pathetic feedback will not be addressed. I know M waisting my time but I make sure that I give this feedback to every site.
ReplyDeleteDear Sonam Kumar,
DeleteSorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.
Regards,
Team Snapdeal
pathetic service, till now this is the worst service till now from snapdeal, I order one mobile order num 13593203180, but till date I have not received the product till now, its been frustrating. I know this post is not gonna help me. customer care is useless IVR option sucks not able to talk to humans. I know this cannot be addressed but still my duty to inform innocent cx
ReplyDeletethe return policy is the worst..i ordered a morning walker in february and it has a year gurantee period...and now its broken..i cant contact for the replacement!!!theres absolutely no option on this!!
ReplyDeleteDear Customer,
DeleteThanks for reaching out to us. Kindly share your order id or complaint number with us at writetous@snapdeal.com so that our team may assist with your concern.
Regards,
Team Snapdeal
Dear Customer,
DeleteWe have not received the requisite details on your concern. Kindly share your order id or complaint number with us on writetous@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
hello,would you give your customer care number(toll free)
ReplyDeleteDear Customer,
DeleteWe have not received the requisite details on your concern. Kindly share your order id or complaint number with us on writetous@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
It was too bad experience with snapdeal. I had buy a dress material of rs 2000 . it was wrong product delivered . so i returned it . the courier had come and take the product but my money had not come from more than 1 year . they says they sent my money . but it has not come till today. They all cheat with me including courier. But the style of cheating is so nice. I really didnot see this style of cheating before shopping from snapdeal. They are the biggest cheaters in the world . they are fraud . my order no. is 9827049681
ReplyDeleteDear Ayushi Yadav,
DeleteSorry for the inconvenience. This is to inform you that we have taken a note of your concern and will get back to you.
Regards,
Team Snapdeal
Hi Ayushi Yadav,
DeletePlease share a valid order ID.
Thanks,
Team Snapdeal
My order ID 13782207324 is show delivered but I could not receive it.so help me
ReplyDeleteDear Suman Singh,
DeleteThanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
It is too bad experiences with snapdeal
ReplyDeleteI had buy a dress material my order ID 13803950616 but it was fabric and very lightweight so I was return but my cash has not credited till now I think if you will not solve our problems I will share snapdeal's bad deal on many social sites
My mobile number 9708949218
Dear RAKESH KUMAR SINGH,
DeleteThanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
I purchase a ambrane bopwer bank 13000 mh but it does not charge my mi note 3 one time
ReplyDeleteDear narendra meemrot,
ReplyDeleteThanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on writetous@snapdeal.com so that we may assist you in a better way.
Regards,
Team Snapdeal
Dear sir Ji Nmaste My name Rajinder singh from Lehra gaga District Sangrur pb.
ReplyDeleteHum ne led watch 10 pc.order keay They but vo products jo snapdeal site pe tha color or jo products hume delivered hua hai dono main kafi difference hai jo products hum ne order kea vo same keo nhi bheja this is cheating please Refund my full payment imideatlly please
Or contact me imideatlly Rajinder singh
Contact no. 9914822913
Email. rajurupalkk@gmail.com
Dear Raju Rupal,
DeleteWe have not received the requisite details on your concern. Kindly share your order id or complaint number with us on writetous@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
My order ID is 14164193521. It is not delivered yet. Please call or email me regarding my product . email is vishal100sahu@gmail.com
ReplyDeleteDear Vishal Sahu,
DeleteThanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
What is your customer care number? I can't reach a representative through your customer care number as there is no option to talk to a real human
ReplyDeleteDear Kashish Dhingra,
ReplyDeleteKindly share your registered email id and contact details on writetous@snapdeal.com so that we may assist you further.
Regards,
Team Snapdeal
I have purchased a redmi note3 but bill was not there and guaranteed card was also not there what can I do. Please help me
ReplyDeleteWorst service as far as return of product is concerned. First of all the product doesn't reach in time and when i want to return it I do not have any number to talk to in this worst company. Really had a bad experience and if you do read it Team Snapdeal then let me tell you that there wont be any orders at least from me and the impression that I have now of you wont be limited to me.
ReplyDeleteWest service for snapdeal i ordered volleyball and i got basketball😢
ReplyDeleteI RECEIVED ACS WHITE ACUPRESSURE MORNING WALKER ITEAM 1ST AUGUST ORDER NO.14399259672 WHILE I OPEN THIS ITEAM MORNING WALKER BELOW SIDE WHITE PART IS TOTALLY BROKEN.SO I RETURN IT YOUR WAREHOUSE WITH ORIGINAL LABLES AND TAGS REVERSE PACKAGE CODE CRP 80355468 DT.03/08/2016 BLUE DART COURIER.MY COURIER COPY 500/-RUPEES FOR REFUND I TRIED MORE TIMES BUT NOTE UPLODE PROCESS COURIER COPY DIDENT UPLODED SO PLEASE REPLACE ME THIS ITEAM AND REFUND ME COURIER CHARGE
ReplyDeleteDear Sir,
ReplyDeleteI ordered a Dish TV HD connection online snapdeal shopping on 16 July,2016. I purchase your voucher and cash payment rupess1299 paid has been done .But The Dish tv connection could not be delivered local authorised tech. my same address .I tried calling any snapdeal custmercare & send email but no satisfactory reply came.please help me and Delay 20 days no refund my payment refund my payment.
> Order no. 14221694649 > Sub order no.17767342767 > Tracking no. 772057193 > Coupan no.954922376 > E-mail pappukamble67@gmail.com > My cont. No. 9323440580
It is too bad experiences with snapdeal
ReplyDeleteMy order ID is 14461103362,suborderid is 18056196758 It is not delivered yet. Please call 7039256395 or email me regarding
my order id 14269858266 and already return before 25 days. also send reverse pick up receipt more than 10 times. still marchant not transfer amount.
ReplyDeleteSir I am bikash Kumar frm orissa I order a 64 gb pendrive but the packet was empty so I request for refund but the snap deal company will not help me so plz plz help me for refund my amount
ReplyDeleteI have bad experience with snap deal shopping.courier partner also making fool.my order still not delivered.(khaja.1006@gmail.com)Order ID: 14424997045 (1 Item) DETAILS
ReplyDeletePlaced on 29 Jul, 2016. when i can expect this.
I have bad experience with snap deal shopping.courier partner also making fool.my order still not delivered.(himgzp05@gmail.com)Order ID: 14475574303 (1 Item) DETAILS
ReplyDeletePlaced on 1 august, 2016. when i can expect this.time has been over.
my order id is 14565034441. Due to Behavior of your delivery personnel, I will not take any more product from you.
ReplyDeleteDear PPD,
DeleteThanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
I received zenfone max which does not switch on. Request placed on site however no follow up on my case, the message says you will be contacted with in 24 hours..no action 48 hours passed. Such a frustrating experience as the phone need is immediate. customer care is only recorded message..no one to follow up..
ReplyDeleteMy order ID is 14754470520. Delivery boy ne call kar k bola k ye item mere address par delivery ni kiya jayega agar item Lena h to wahi office me jakar kar Lena padega or galiya dekar bat kar raha tha or last me ye bola k order ko cancel kar raha hu.ab aise me hum log kya kar sakte h.
ReplyDeleteAgar snapdeal walo se delivery ni karayi ja sakti items ki to wo pin code hi unserviceable kar do ya fir band kar do snapdeal ko.
Snapdeal se to Amazon far far better h.
This is third time wid snapdeal I am getting negative response.
In future I could not purchase wid snapdeal..
Worst n pathetic snapdeal.
Dear Customer,
DeleteThanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
Snap deal team is not responding for the cancellation of the Product received. the order placed for Lucia office chair which is too big to keep at home. I had requested to return it but yet no one has responded. nap deal tell only easy return policy but it is just a word "No easy return".my ticket id is 28008487 I had dropped mails on daily basis to snap deal help team but no one is bother to revert back.
ReplyDeletemy order id 14641894795.I ordered a pair of shoes bacca bucci shoes and i recieved it but when the chance came to return it , snapdeal is just ignoring. Emails and message come and it was there that courier team tried to called me but everything is fake. I made a call to snapdeal and told my prbolem but again email came to me. and snapdeal is not concerned about it.
ReplyDeleteIN future i dont think of buying antthing from snapdeal.
ghtiya snapdeal my product is not working. so i am going to snapdeal web site an return request.but after same tym my return request was close.my order id is 18445393327.
ReplyDeleteand before two days return/replesment option is not wokrking not clicking.......bakwas h snapdeal
my order id 14786257141. mne snapdeal se apna product mangvaya tha but vo chal nhi rha h to mne usee return krne ki request dali but meri request close kr di ab jo product mne mangvaya tha vo mere kisi kaam to nhi aaya na usko return le rhe h.
ReplyDeleteor mere snapdeal ke account pr ab return wala click option bhi nhi click ho rha h
kya fake compny h muche order hi nhi krna chahiye tha....
Hello Team,
ReplyDeleteMy Order ID is 14639279594
I received my order on 19 august evening, on same day evening I called to customer care regarding damaged parcel.
I was conveyed that your complain is taken and in working 2 days we will come back.
I bought lomani spray and I received damaged parcel, it was broken while I received and courier person also know the same.
I understand that there is no return and replacement policy , kindly guide what shall I do in case of received damaged product.
I had also mailed with photographs but no response to the mail also.
I am very dishearten by this kind of behaviour of snapdeal
Thanks
Dhaval parmar
Dear dhaval,
DeleteThanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
Dear Snapdeal Executive @ Snapdeal_CST
ReplyDeleteI purchased 2 watches on 1st September with order no. 14924677555. One of them got delivered on 7th September but the other one with suborder no. 18610538413 is still in transit. The problem is, when I get to track the shipment of this prepaid order the courier page goes blank. I can't get the information of the status of shipment.
I reported this problem through your app but got no reply from your end. Neither there is any customer care helpline through which a buyer can contact you in the case of any querry. When I try to contact the customer care number of snapdeal the IVR tells me that there is no any order with my mobile no.
It's really very pathetic when your customer care and handling are concerned. It's giving a bad customer experience. I have been purchasing from your app for a good long time and I expect some improvements in the way you deal a customer's concern. If it continues like this, customers will think thrice before placing a prepaid order, as there is no one to hear their querries and concerns.
Regards
Thakur Shivlochan Shandilya
Sir,
ReplyDeleteI have returned the item through India Post No.EE467300060IN ON 30.7.2016 and uploaded the receipt also. By tracking the India Post I have got information that the same has been received by you on 02.08.2016 as shown below (as per India Post Track).
Event Details For : EE467300060IN Current Status : Item delivered [To: RLO ]
Date Time Office Event
02/08/2016 02:12:45 NSH GURGAON Item Received
02/08/2016 02:12:28 NSH GURGAON Bag Opened
02/08/2016 02:12:16 NSH GURGAON Bag Received
01/08/2016 19:45:23 PALAM TMOBag Despatched to NSH GURGAON
Now today is 09.09.2016. In what reason I have not refunded the amount. Kindly look the matter and solve the same as early as possible or contact me on 09402275329.
Sir,
ReplyDeleteI have order a TP-Link vide order no.1422055150 and it was returned the through India Post No.EE467300060IN ON 30.7.2016 and uploaded the receipt also. By tracking the India Post I have got information that the same has been received by you on 02.08.2016 as shown below (as per India Post Track).
Event Details For : EE467300060IN Current Status : Item delivered [To: RLO ]
Date Time Office Event
02/08/2016 02:12:45 NSH GURGAON Item Received
02/08/2016 02:12:28 NSH GURGAON Bag Opened
02/08/2016 02:12:16 NSH GURGAON Bag Received
01/08/2016 19:45:23 PALAM TMOBag Despatched to NSH GURGAON
Now today is 09.09.2016. In what reason I have not received the refund amount. Kindly look the matter and solve the same as early as possible or contact me on 09402275329.
dear snapdeal
ReplyDeleteits very bad exeprince with snapdeal second time.
i have a purchase a product. itsnot proparly so i will return but money create freecharge what is freechare ......
ok snapdeal u r created my mony in freecharge but i have withdraw my account but but not working then my money lost off freecharge what the hall is going
I had also mailed but no response to the mail also.
I am very dishearten by this kind of behaviour of snapdeal
i am also try customer care no but not working
and i am try customer care no freecharge but they also not working
so what can i do
My ordered Lee Cooper brown sneeker shoes, i have returned but its almost 2 weeks but still there is no refund credited in to my account.plz immediately refund my cash and courier charges.
ReplyDeleteI have purchased saree from snapdeal but it came defective.. So i sent mail to snapdeal for to replace my saree..next day courier partner came to pick the saree..but he has not return me money back..i recieved msg from the snapdeal that my money has transfered in "freecharge account" ..I don't know what is this freecharge account..i opened it and in that its mention how to tranfer money in tha bank account..when i do it its not going to transfered in my account.. My oder no.14969910126..suborder no. 18664705983..courier Tracking no..506043635...Pls suggest me how can i get my money back..
ReplyDeleteDear Anjali Rajawat,
DeleteThanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
Sir
ReplyDeleteMy order no.14969910126..and suborder no.18664705983.. I have purchased saree from snapdeal but i received defective saree..than i mail to snapdeal to replace my saree. I have received massage from snapdeal that 1 or 2 days that courier partner will be come to pick my product.. Next day he came..i have given saree to him..than i got msg from snapdeal that they have transfered my saree amount in the "Freerecharge account" .I opened that account..in that its mentioned that if i want to transfer my money in my bank account i can do it..but when i am going to do this. Its not working..my courier tracking no 506043635...so please suggest me how can i get my money back...
sir,
ReplyDeletemy order no. 15089694694 and sub order no. 18807836718. I purchased mobile phone Samsung J 2 pro on 11.09.16. on the time of ordered, snap deal saw me 02 offer. first one is "Get 10 GB 4G data at the price of 1 GB" and second one is shown as EXTRA DISCOUNT "Get 500 off on Snap deal HDFC credit card". After registration completion I didn't found any discount which was shown before during registration. Presently my product is on the way, but may be I will send it back if this offer is not available with the product. So please do needful the same. My order shipment status no is AWB 1279162802505.
Thanks and regards,
Vijay Chauhan
Mob no. 9879572987 / 9033072987
Email id : aryan8082@gmail.com
Dear Sir,
ReplyDeleteI have booked Samsung j2 pro and estimated date is 05 sep to 09 sep but I did not recived on that days and next dates 13 sep 14 sep also I didn't recived yester day I spoken to ur custmare care they are telling me today 12 to 3pm u recived the item but still I don't recived any call, your custcare people telling me we are already raised request to xpressbees courier but the courier people telling me we are not recived any mails from snapdeal
PLEASE TELL ME THE EXACTLY PROBLEM YOUR CUSTMARE CARE PERSON TOLD ME I MESSAGE THE XPRESSBESS NUMBER BUT I DIDNT RECIVED IT .WHAT IS YOUR PROBLEM
Dear pashababby,
DeleteThanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on writetous@snapdeal.com so that we may assist you in a better way.
Regards,
Team Snapdeal
My Order ID -15026983736. This item was supposed to be delivered to me on 23rd September. I recived a message that i will get the itemon 23rd September by some Sujit Kumar. But nobody cam.e Next day- 24th September 2016, I recive a message that Item has been delivered and they updated the same status at the site.Even after repeated raising complaiants for past 10 days, nobody from Snapdeal is contacting me not refunding my amount. I have raised minimum 10 complaint request 5 from App and 5 from Site.
ReplyDeleteSome of the request numbers are -30490789,.
30660701 .
Everybody used to tell me do not use Snapdeal for online shopping, but i always ignored. Now I know the reason. Thyey are fraud, they do not respond to customer complaints. havent provided a phone number, so that nobody can call them .
Let me see, if this complaint also they will respond or as always no response oing to log Customer Complain online against.
Dear Team ,
ReplyDeleteI ordered a helicopter for my kid and they delivered the damaged product to me Faluted product delivered to me (order id - 15060644943) when I asked for replacement they took two weeks and delivered the same product with further part damage,i tried to send them the emails and pictures of broken parts but all emails and being bounced back and there is no way I could reach out to customer care executive,kindly provide solution and take actions
I am Jameela chandran, I want to return the Order No.1506673353(JIVI C300) set. This is CDMA Set, This one I cannot use. I tried somay time to customer care, but they didn't helped. I want purchase another set after returning this set. Please help me, My contact No. is 9738532209. My e mail ID is jameelachandran@gmail.com. I trust snapdeal. Now I am disappointed.
ReplyDeleteEagerly waiting your reply,
Jameela Chandran
my order zioni black back cover cant delivered why ? I'll paying on the debit card i want my money back otherwise my money no back I'll give a complain in police stations.and i tell them to snapdeal cheating me
ReplyDeleteI ordered Sparx sandals ordered id is 15264462187
ReplyDeleteI want to return the product but there is not working return process
than I called snapdeal helpline no. but there is no any respond
please help me
Hi Team,
ReplyDeleteI did not get my product which ordered in October 4 2016, here is my order id
15637969892. Please let me when it will deliver. It's too late for me. You are not delivering item as you promised. I am not happy with this concern.
Please take it as priority and resolve this issue.
Thanks and Regards,
Venkat
I ordered AO Smith 15 Ltr EWSH Storage Geyser order id 15707249975 and Suborder Id: 19756077869. They have sent the wrong product then I returned the product with the comments that I have order AO Smith EWSH BEE 5 star rating model and it has been dispatched AO Smith HAS model 4 star. They have taken return request and dispatch same item on Suborder Id: 19756077869. When I trying to call customer service they are not providing option to call customer agent to describe the issue. I really wonder why Prem Electronics And Home Appliances seller or Snapdeal not read the return reason comments and dispatch the correct product. It's too bad experience with Snapdeal. They are not even trying to get the confirmation before dispatch the product for second time. Please look into my issue and dispatch the correct product which I ordered and mentioned in your site.
ReplyDeleteWhat the hell...is it customer care or customer careless system??
ReplyDeleteI m trying to call customer care since morning but after long 10-15 min of waiting for call to receive by their officer the irritating women sound reply that we are sorry call can't connect due to some bloody difficulty.
Why don't you tell about difficulty in the first instance?? Or you just want to harrass your customers. I wasted almost 50-60 rupees in mear attempt to connect with your customer careless service. Do you even know that your customer service nnumber is not toll free one??
Such a irresponsible and UNRESPONSIVE service. I never saw such a HOPELESS service.
The one who is reading this feedback on behalf of snapdeal...do you even communicate our grievances to your unresponsive executive? ?
I just cancelled my laptop order requested refund..the app is showing refund successful but there is no rrefundin my bank account.
What is this??? Abe aisi service kon deta he be aaj kal...sharam karo..Amazon ki service dekho aur sikho jara..
Now I can't able to publish my feedback on this website. ..WOW...just PATHETIC SNAPDEAL...SHUT THE DAMN COMPANY AND GO HOME..
My Order ID is 15985396539 , i want refund for that order. I have tried multiple way to raise refund request but not able to do that. It says "Your request cannot be completed at the moment. Please contact customer care at +91-9212692126". when i called on the above number it just saying you have entered a wrong input even if i have enter correct one. i drop the mail to help center and KUNAL BANSAL also but still no replay from snapdeal.
ReplyDeleteI recommended please dont buy anything from snapdeal.
My Order ID: 15714876643, I returned this order, but I did not get refund. But in my snapdeal orders page, it shows refunded successfully. I could not able to reach customer care or anyone for help. Worst online selling company in india
ReplyDeleteI ordered Sony TV from Snapdeal and got very bad experience. The installation call is not yet arranged after 3 days of product delivery. also when we call Sony customer care for arranging product installation and provided required dealer details, it says the dealer is unauthorized and they can not arrange product installation. we tried to connect to Snapdeal customer care as well, but customer care service is also pathetic and not able to talk to any of the customer care service provider.
ReplyDeleteJBL SB250 Bluetooth Soundbar with Wireless Subwoofer. Tell me one thing you give me a refund or not.. call me any time not once ... now I don't want the explanation..
ReplyDeleteDear parthiban thangaraj,
ReplyDeleteWe regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
Dear Dipika Meshram,
ReplyDeleteWe care about your grievance. Please enable us to assist you better by sharing your order ID and complaint number with us at writetous@snapdeal.com. We assure you that we will look into it and connect with you.
Regards,
Team Snapdeal
Snapdeal and reliance are freakin same shit site and customer service.idiot courier boys.go for amazon,flipkart,myntra are best.they can adopt overseas concept but it's very hard for them to freakin fulfill out them.
ReplyDeleteI ordered a book on snapdeal on 3 December but till now I haven't received it .the delivery even not contacted me but I am getting messages that the first attempt was failed and second attempt also failed now we are making our last attempt what should I do
ReplyDeleteDear sanpdeal ,
ReplyDeleteAs I ahev pLACE MY ORDER ON 10 th dec and they have mentione dthat it will be delivered on or before 13thd ec but today 13 th dec day is over and order is not been deleivered as very poor experience with snapdeal.
MY ORDER ID = 17217120690
Please sort it out and rply on my number 8007229489
Nitesh choudhary
Dear Customer,
ReplyDeleteWe regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.
Regards,
Team Snapdeal
I am having worst online shopping experience with snapdeal..I think I will have to go to the consumer court to solve my issue. No one is even contacting me from snapdeal.My order id is 17440500729 and complaint reference number is 38617039. Courier service is worst.Not even attempted for delivery and status shows delivered.I will file a case against the company in high court if they doesn't solve this.
ReplyDeleteAt least they should reach to me on my email or phone or provide me courier company detail but no initiative by them is annoying.
Snapdeal gave me my worst online shopping experience.Either snapdeal is cheating customers or the courier is cheating both them and us.I am very frustrated and consumer court is the only way to find out the cheater. Order id-17440500729
ReplyDeleteDear NISHANT JHA,
DeleteThanks for sharing your concern with us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.
Regards,
Team Snapdeal
Pandanl set with bracelet order kiya tha lakin loket aya lakin bracelet nahi aya ashi chutiya bana the ho Kya
ReplyDeleteDear Sandeep Jaiswar,
DeleteWe request you to share your order details or complaint number to help you out in the best possible way. Kindly drop us an email on writetous@snapdeal.com with these details. We assure you all possible help.
Regards,
Team Snapdeal
Order no 17918888591 ordered for 1.5ton 3 star split Ac , got 1.2 ton same Ac indoor unit and 1.5 ton same Ac outdoor unit undergoing so much stress ringing you 100 times just getting email not able to pickup at the end of the day, we being at home day and night. Please take some action we are really not able to use it totally or getting replaced.
ReplyDeleteSrikanth (expecting a call atleast 9840747767)